Refund policy

Return & Refund Policy — SONAV HOME

Last Updated: August 7, 2026

At SONAV HOME, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so that we can help resolve the issue.

1. Return Eligibility

A return may be accepted if:

The product is damaged or defective.
You received the wrong product.
The product is missing parts or accessories.
The order is incomplete.
The product received is significantly different from the product description.

The product must generally be unused, undamaged, and in its original packaging, unless the issue itself concerns damage or a manufacturing defect.

2. Return Request Period

Please contact us within 7 days of receiving your order if you want to request a return or replacement.

Requests submitted after this period may not be accepted.

3. How to Request a Return

To request a return, contact us at:

support@sonavhome.in

Please include:

Order number
Customer name
Product name
Reason for return
Clear photographs of the product
Video of the package/product, if available

Our team will review your request and provide the next steps.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

For faster resolution, we recommend recording an unboxing video when opening your package, especially for fragile or higher-value products.

Depending on the situation, we may offer:

Replacement
Refund
Another appropriate resolution

5. Wrong Product

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or refund.

6. Products That Cannot Be Returned

Returns may not be accepted for products that:

Have been used or damaged after delivery.
Are missing original packaging or accessories.
Have been altered or modified.
Are returned without prior approval.
Are damaged due to misuse, improper handling, or normal wear and tear.

Certain products may have specific return conditions that will be mentioned on their product page.

7. Refunds

Once your return is approved and the returned product has been received and inspected, we will determine whether the order qualifies for a refund.

If approved, the refund will be processed through the applicable payment method.

The time required for the refund to appear in your account may depend on your bank, payment provider, or payment method.

8. Cash on Delivery Orders

For eligible COD orders, refunds may require additional information from the customer so that the refund can be processed through an available payment method.

Our customer support team will provide the necessary instructions after the return is approved.

9. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete product, SONAV HOME may arrange or reimburse the applicable return shipping cost, subject to verification.

For returns arising from reasons other than product defects or our error, return shipping charges may be the customer's responsibility.

10. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.