Shipping Policy — SONAV HOME

Last Updated: August 7, 2026

At SONAV HOME, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders across India.

1. Shipping Availability

We currently ship products across India.

Delivery availability may vary depending on the customer's location and the product ordered.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

For Cash on Delivery (COD) orders, we may contact you to confirm your order before dispatch.

Orders are not normally processed or dispatched on Sundays and public holidays.

3. Delivery Time

Once your order has been dispatched, delivery generally takes approximately:

3–7 business days

Delivery times may vary depending on:

Your location
Courier service availability
Weather conditions
Public holidays
Unexpected transportation delays
Remote or difficult-to-reach locations

Please note that the estimated delivery time is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you place your order.

From time to time, SONAV HOME may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders and locations.

COD availability is determined by the delivery address and courier service. Some locations or products may not be eligible for COD.

If COD is available for your order, the option will be displayed during checkout.

6. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

You can use the provided tracking details to follow your shipment.

If tracking information does not update immediately, please allow some time for the courier system to update.

7. Incorrect Address

Please carefully check your shipping address before placing your order.

SONAV HOME is not responsible for delays or failed deliveries caused by:

Incorrect address
Incorrect phone number
Incomplete address
Customer being unavailable for delivery
Refusal to accept the package

If an order is returned because of an incorrect address or repeated delivery failure, additional shipping charges may apply for re-delivery.

8. Delayed Deliveries

Although we work with our shipping partners to deliver orders on time, occasional delays may occur due to circumstances outside our control.

These may include extreme weather, natural events, courier disruptions, transportation issues, public holidays, or other unforeseen circumstances.

We appreciate your patience in such situations.

9. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please do not accept the package if possible and contact our customer support team as soon as possible.

For damage discovered after opening the package, please contact us within the applicable return period with photographs and/or an unboxing video so that we can investigate the issue.